SCI connect family portal

Empowering families with a new self-service portal

SITE

Dignity Memorial

ROLE

Design Manager

EXPERTISE

Product Design

When a loved one passes away, families need a dependable way to upload, organize, and manage photos and videos, ensuring they can easily share and publish these favorite memories to the obituary page.

Customer Challenges

The existing upload tool was outdated, lacked flexibility for families to edit or customize media, had limited sharing options, and suffered from slow upload speeds.

Vision Statement

The Connect family portal extends SCI's toolbox, providing a self-service solution that empowers customers and helps locations better support families with modern technology. It enables families to seamlessly manage their photos and videos from anywhere, on both desktop and mobile.

Solution

The new Connect portal gives families a powerful way to manage their loved one's memories—quickly uploading, easily editing, and seamlessly sharing them with others to create a beautiful online collection together.

Upcoming Services

Show a loved one's upcoming services with options to send flowers in advance, stay informed with service updates, and support the family during this time.

Contributor & Editor Modes

Supports two distinct modes: Contributor, allowing users to upload photos and videos and invite other family members to participate, and Editor, enabling the next of kin to upload, caption, and edit media for a more personalized tribute.

Edit Photos

Offer families a comprehensive set of photo editing tools, allowing them to rotate, crop, adjust, and apply filters to their uploaded photos with ease.

Trim Videos

Families can trim and shorten uploaded videos, highlighting the most meaningful moments of their loved ones.

UPCOMING SERVICES
Show a loved one's upcoming services with options to send flowers in advance, stay informed with service updates, and support the family during this time.
CONTRIBUTOR MODE
Supports two distinct modes: Contributor, allowing users to upload photos and videos and invite other family members to participate, and Editor, enabling the next of kin to upload, caption, and edit media for a more personalized tribute.
EDITOR MODE
Supports two distinct modes: Contributor, allowing users to upload photos and videos and invite other family members to participate, and Editor, enabling the next of kin to upload, caption, and edit media for a more personalized tribute.
ADD CAPTIONS
In both Contributor and Editor modes, you are able to add descriptive captions to the photos and videos uploaded.
ROTATE
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CROP
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
ADJUST
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
FILTER
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
TRIM VIDEO
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CONNECT FAMILY PORTAL
Our new self-service upload tool empowers Alice Lee's family to involve loved ones in creating a beautiful obituary filled with treasured memories.
UPCOMING SERVICES
Show a loved one's upcoming services with options to send flowers in advance, stay informed with service updates, and support the family during this time.
CONTRIBUTOR MODE
Supports two distinct modes: Contributor, allowing users to upload photos and videos and invite other family members to participate, and Editor, enabling the next of kin to upload, caption, and edit media for a more personalized tribute.
EDITOR MODE
Supports two distinct modes: Contributor, allowing users to upload photos and videos and invite other family members to participate, and Editor, enabling the next of kin to upload, caption, and edit media for a more personalized tribute.
ADD CAPTIONS
In both Contributor and Editor modes, you are able to add descriptive captions to the photos and videos uploaded.
ROTATE
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CROP
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
ADJUST
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
FILTER
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
TRIM VIDEO
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CONNECT FAMILY PORTAL
Our new self-service upload tool empowers Alice Lee's family to involve loved ones in creating a beautiful obituary filled with treasured memories.
UPCOMING SERVICES
Show a loved one's upcoming services with options to send flowers in advance, stay informed with service updates, and support the family during this time.
CONTRIBUTOR MODE
Supports two distinct modes: Contributor, allowing users to upload photos and videos and invite other family members to participate, and Editor, enabling the next of kin to upload, caption, and edit media for a more personalized tribute.
EDITOR MODE
Supports two distinct modes: Contributor, allowing users to upload photos and videos and invite other family members to participate, and Editor, enabling the next of kin to upload, caption, and edit media for a more personalized tribute.
ADD CAPTIONS
In both Contributor and Editor modes, you are able to add descriptive captions to the photos and videos uploaded.
ROTATE
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CROP
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
ADJUST
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
FILTER
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
TRIM VIDEO
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CONNECT FAMILY PORTAL
Our new self-service upload tool empowers Alice Lee's family to involve loved ones in creating a beautiful obituary filled with treasured memories.
UPCOMING SERVICES
Show a loved one's upcoming services with options to send flowers in advance, stay informed with service updates, and support the family during this time.
CONTRIBUTOR MODE
Supports two distinct modes: Contributor, allowing users to upload photos and videos and invite other family members to participate, and Editor, enabling the next of kin to upload, caption, and edit media for a more personalized tribute.
EDITOR MODE
Supports two distinct modes: Contributor, allowing users to upload photos and videos and invite other family members to participate, and Editor, enabling the next of kin to upload, caption, and edit media for a more personalized tribute.
ADD CAPTIONS
In both Contributor and Editor modes, you are able to add descriptive captions to the photos and videos uploaded.
ROTATE
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CROP
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
ADJUST
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
FILTER
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
TRIM VIDEO
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CONNECT FAMILY PORTAL
Our new self-service upload tool empowers Alice Lee's family to involve loved ones in creating a beautiful obituary filled with treasured memories.

UPCOMING SERVICES
Show a loved one's upcoming services with options to send flowers in advance, stay informed with service updates, and support the family during this time.
contributor mode
Contributor mode allows users to upload photos and videos and invite other family members to participate in the process.
EDITOR MODE
Editor mode enables the next of kin to upload, caption, and edit media for a more personalized tribute.
ADD CAPTIONS
In both Contributor and Editor modes, you are able to add descriptive captions to the photos and videos uploaded.
ROTATE
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CROP
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
ADJUST
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
FILTER
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
TRIM VIDEO
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CONNECT FAMILY PORTAL
Our new self-service upload tool empowers Alice Lee's family to involve loved ones in creating a beautiful, rich obituary.
UPCOMING SERVICES
Show a loved one's upcoming services with options to send flowers in advance, stay informed with service updates, and support the family during this time.
contributor mode
Contributor mode allows users to upload photos and videos and invite other family members to participate in the process.
EDITOR MODE
Editor mode enables the next of kin to upload, caption, and edit media for a more personalized tribute.
ADD CAPTIONS
In both Contributor and Editor modes, you are able to add descriptive captions to the photos and videos uploaded.
ROTATE
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CROP
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
ADJUST
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
FILTER
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
TRIM VIDEO
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CONNECT FAMILY PORTAL
Our new self-service upload tool empowers Alice Lee's family to involve loved ones in creating a beautiful, rich obituary.
UPCOMING SERVICES
Show a loved one's upcoming services with options to send flowers in advance, stay informed with service updates, and support the family during this time.
contributor mode
Contributor mode allows users to upload photos and videos and invite other family members to participate in the process.
EDITOR MODE
Editor mode enables the next of kin to upload, caption, and edit media for a more personalized tribute.
ADD CAPTIONS
In both Contributor and Editor modes, you are able to add descriptive captions to the photos and videos uploaded.
ROTATE
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CROP
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
ADJUST
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
FILTER
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
TRIM VIDEO
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CONNECT FAMILY PORTAL
Our new self-service upload tool empowers Alice Lee's family to involve loved ones in creating a beautiful, rich obituary.
UPCOMING SERVICES
Show a loved one's upcoming services with options to send flowers in advance, stay informed with service updates, and support the family during this time.
contributor mode
Contributor mode allows users to upload photos and videos and invite other family members to participate in the process.
EDITOR MODE
Editor mode enables the next of kin to upload, caption, and edit media for a more personalized tribute.
ADD CAPTIONS
In both Contributor and Editor modes, you are able to add descriptive captions to the photos and videos uploaded.
ROTATE
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CROP
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
ADJUST
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
FILTER
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
TRIM VIDEO
Editor mode allows your to edit your photos to ensure that the memories of your loved one are exactly how you want them.
CONNECT FAMILY PORTAL
Our new self-service upload tool empowers Alice Lee's family to involve loved ones in creating a beautiful, rich obituary.

Results

The photo and video upload tool within Connect has been widely embraced, enabling over 136K new registrants to share cherished memories of their loved ones on obituary pages in 2024.

Photos and Videos Uploaded

Families in 2024 uploaded 10.3M photos and videos for their loved ones.

Marketing Prospects

More than 48.5K new marketing prospects opted in and were created in Connect.

Since Connect is an internal tool provided when families experience a passing and is not available to the public, you are still able to view the obituary below to see how the pictures and videos come to life on Alice's obituary page on Dignity Memorial.